From a City of Piedmont press release on Dec. 19, 2025
The Piedmont Police Department lobby will reopen to the public on Monday, Dec. 22, following completion of the City’s new 9-1-1 dispatch center – Piedmont’s most significant public safety investment in decades.
Police Department lobby re-opening details
• Lobby access: Open 24 hours a day, seven days a week
• Public service window: Monday-Friday, 9am-5pm
• Sharps and medication disposal bins: Returning in January 2026
The $3.1 million, 18-month project, was completed on budget and leveraged $2.1 million in federal American Rescue Plan Act funding. While the new dispatch center is the most visible outcome, the bulk of the project focused on strengthening the underlying infrastructure required to support modern public safety operations.
Previously, the nearly 80-year-old Police Department building was powered by a 200-amp electrical panel – a capacity more typical of a single-family home than a 24/7 public safety facility – and lacked dedicated backup power. This project delivered a modern electrical core designed for today’s public safety operations, including secure, independent backup power, ensuring the Police Department and dispatch center can remain operational during extended power outages or major emergencies.
Modernizing the nerve center of Piedmont’s emergency response system
Dispatch is the first point of contact for more than 13,000 calls for service each year. Dispatchers gather critical information, assess rapidly evolving situations, and coordinate police, fire, and medical response in real time.
The new dispatch center replaces a severely undersized work area that was unable to fully accommodate modern technologies with a purpose-built workspace that supports how dispatchers work today, allowing them to more effectively monitor, coordinate, and support emergency response in real time.
A police dispatcher sits a a desk full of monitors. 
The new dispatch room
With the new facility, the City is able to better leverage existing technology investments, such as automated license plate readers and public safety cameras, while also being positioned to incorporate the next generation of public safety and emergency communications technology.
The 9-1-1 dispatch center replacement is one of an unprecedented number of capital projects completed or underway in 2025, including significant infrastructure investments in Piedmont’s streets, storm drains, and sewer system.