A New Perspective: Failure to Communicate | Real Estate Advice

Fetch. Sit. Roll over. How details get lost in translation.

The personal stories of one Realtor’s battles and triumphs in the highly-competitive Bay Area Real Estate Market, seeking to illuminate and humanize the very real ups-and-downs of homeownership.

My dog, Riley, and I are at an impasse. I think his chew toys should remain inside, while he thinks he should bury them in the garden, dig them up several days later, and then haul the mud-streaked offenders back into the house and onto our lightly-colored, down comforter.

I think Riley should let the apples on the trees mature, and he thinks the fruit is all his; “ripe for the pickin.” 

I think Riley should avoid puddles, and he thinks “the muddier, the better.”

That’s not good.

For the record, I LOVE Riley; he’s my third child, and he brings Cliff and me great joy. In fact, there are few things as life-affirming as walking Crissy Field with my sister and our dogs on Sunday mornings, their tails wagging as they race across the sand, leap the waves, and swim out to retrieve a stick from the ocean. (The bigger the stick, the closer to God.) Undoubtedly, this is Riley at his best. My best too.

However, when it comes to eviscerated toys, muddy paws, and bogarted apples, what we have here is a failure to communicate.

In the ever-evolving world of real estate, communication is paramount to the process.

Whether you’re a first-time homebuyer or a seasoned investor, the relationship between Realtors® and clients hinges on effective and transparent communication. This essential link is not merely a matter of convenience; it is THE key to delivering successful real estate transactions time and again.

Additionally, good communication builds trust. Both Buyers and Sellers must trust their Realtor® to guide them through complex processes, provide expert advice, and ultimately, deliver results. They should also expect their Realtors to be brutally honest. In a business that oftentimes, moves at the speed of light, there’s very little time to tap dance around what needs saying. 

Moreover, when Agents keep their clients informed about market trends, property listings, and the intricacies of the buying or selling process, it helps Buyers and Sellers understand the bigger picture. On the flip side, when our clients are willing to share their needs and fears, it improves our practice and hones our skills. Clear communication builds intimacy. 

As the world of real estate is fairly complex and fraught with legal minefields, extensive paperwork, and both macro and micro market dynamics that can boggle the mind, a Realtor’s® role as guide and mentor is crucial. Through clear and concise communication, we can demystify intricate processes, and explain terms, conditions, and options in a way that’s palatable but also based in reality. 

No one knows better than Realtors that unrealistic expectations can lead to disappointment and frustration.

Consequently, our goal is to maintain open lines of communication that help manage these expectations from the outset. Whether it’s setting realistic price points, estimating the timeframes for transactions, or explaining potential challenges, honest conversations should ensure that our Buyers and Sellers continually have a clear picture of what lies ahead (assuming everybody’s listening).

In the end, successful real estate transactions are not just about closing deals; they’re about building lasting relationships. Effective communication shouldn’t end once the transaction is complete. It should lead to repeat business, referrals, and an enduring partnership that extends beyond a single transaction. (We’re now helping the grown kids of clients we put into homes 20 years ago.)

Ultimately, communication is the thread that weaves together successful transactions, faith, trust, and long-term relationships. From transparent dialogues to adapting to ever-changing circumstances, effective communication is the cornerstone of a realtor-client partnership.


I wish it were that clear with my dog.

How can we help you?

(Bonus points for anyone who can tell me from what movie I lifted the line “What we have here is a failure to communicate.” )

Julie Gardner & Sarah Abel | Compass Realty

Not just Realtors, but consultants in all things house and home, we’re here to educate, explore, examine and refer . . . In short, you may count on us to take care of your home as if it were our own and anyone who knows us, knows we take pretty darn good care of our homes.

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